General Terms & Conditions

TABLE OF CONTENTS
Article 1 – Definitions
Article 2 – Orders and Purchases
Article 3 – Applicability
Article 4 – Offer
Article 5 – Agreement
Article 6 – Right of Withdrawal
Article 7 – Costs upon Withdrawal
Article 8 – Exceptions to the Right of Withdrawal
Article 9 – Price
Article 10 – Conformity and Warranty
Article 11 – Delivery and Execution
Article 12 – Long-term Agreements: Duration, Termination, and Renewal
Article 13 – Payment
Article 14 – Complaints Handling
Article 15 – Disputes
Article 16 – Additional or Deviating Provisions

ARTICLE 1 – Definitions
In these terms and conditions, the following definitions apply:
• Additional agreement: An agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract, delivered by the entrepreneur or a third party under an agreement between that third party and the entrepreneur.
• Withdrawal period: The period during which the consumer may exercise the right of withdrawal from a distance contract.
• Consumer: A natural person who is not acting for purposes relating to his trade, business, or profession and who enters into a contract with the entrepreneur.
• Day: Calendar day.
• Digital content: Data produced and delivered in digital form.
• Long-term contract: A contract for the supply of a series of products and/or services, where the supply and/or purchase obligation is spread over a longer period.
• Durable medium: Any tool that enables the consumer or entrepreneur to store information addressed personally, allowing future access for a period matching the information’s purpose and permitting unchanged reproduction, including email.
• Right of withdrawal: The consumer’s right to withdraw from a distance contract within the withdrawal period.
• Model withdrawal form: A withdrawal form made available by the entrepreneur that the consumer can fill in to exercise the right of withdrawal.
• Entrepreneur: A natural person or legal entity offering products and/or access to digital content and/or services to consumers at a distance.
• Distance contract: A contract concluded between the entrepreneur and the consumer as part of an organized system for distance selling of products and/or services, using exclusively means of distance communication until the conclusion of the contract.
• Means of distance communication: Any means that can be used to conclude a contract without the consumer and the entrepreneur being physically present in the same place at the same time.
• General Terms and Conditions: These General Terms and Conditions of the entrepreneur.

ARTICLE 2 – Orders and Purchases
2.1 Orders
2.1.1 By placing an order, the customer accepts these general terms and conditions.
2.1.2 All orders are subject to the shop’s approval. We reserve the right to refuse or cancel any order at our discretion, without liability to the customer or third parties.
2.2 Purchases
2.2.1 Once an order is approved and products are delivered, a purchase is made.
2.2.2 The customer is responsible for inspecting products upon delivery and reporting any defects within a reasonable period. Unless otherwise agreed, defects reported after this period cannot be invoked.

ARTICLE 3 – Applicability
3.1 These terms and conditions apply to all agreements and legal relationships between the webshop and the customer, even if the customer applies deviating provisions.
3.2 The shop may amend or supplement these terms at any time; changes take effect upon notification and publication of the revised terms on our website.

ARTICLE 4 – Offer
4.1 All offers are valid for the specified period and while stocks last.
4.2 The shop is not liable for typographical errors, incorrect product images, or pricing errors in offers.

ARTICLE 5 – Agreement
5.1 An agreement is concluded when the customer accepts the offer and meets its conditions.
5.2 The customer has the right to withdraw from the agreement within 14 days of receiving the products.

ARTICLE 6 – Right of Withdrawal
6.1 The customer may withdraw from the agreement without reason within 14 days of receipt.
6.2 To exercise this right, the customer must notify the shop clearly (e.g., by email or post) within the withdrawal period.
6.3 If the customer withdraws, they must return the products within 14 days of notification of withdrawal.

ARTICLE 7 – Costs upon Withdrawal
7.1 If the customer exercises the right of withdrawal, the shop will refund all payments received, including standard delivery costs (excluding additional costs if the customer chose a more expensive delivery method).

ARTICLE 8 – Exceptions to the Right of Withdrawal
8.1 The right of withdrawal does not apply to goods made to the consumer’s specifications, perishable items, or items that cannot be returned for hygiene reasons once unsealed.
8.2 Sealed digital content unsuitable for return for hygiene reasons, once unsealed by the consumer, is also excluded.

ARTICLE 9 – Price
9.1 Prices on the website include VAT and other taxes unless stated otherwise.
9.2 The shop reserves the right to change prices at any time; price changes do not affect agreements already in place.

ARTICLE 10 – Conformity and Warranty
10.1 The shop guarantees that products comply with the agreement and are free from defects and deficiencies.
10.2 The customer must inspect products immediately upon receipt and report any issues within a reasonable period.

ARTICLE 11 – Delivery and Execution
11.1 The shop will endeavor to deliver products within the specified times. Delays may occur due to circumstances beyond our control.
11.2 In case of delay, customer support will notify the customer as soon as possible.

ARTICLE 12 – Long-term Agreements: Duration, Termination, and Renewal
12.1 A long-term agreement has the duration specified in the contract. If longer than one year, the customer may terminate after one year with up to one month’s notice.
12.2 For renewals, the shop will inform the customer in a timely manner of any changes and the new contract duration.

ARTICLE 13 – Payment
13.1 The customer must pay the agreed price using the payment methods listed on the website.
13.2 If payment is late, the shop may send reminders and charge interest on overdue amounts.

ARTICLE 14 – Complaints Handling
14.1 If the customer has complaints about products or services, they must notify the shop promptly. Support will handle complaints within 14 days where possible.

ARTICLE 15 – Disputes
15.1 Parties will first attempt an amicable resolution of any dispute.
15.2 If no amicable solution is reached, the customer may refer the matter to the competent authority for dispute resolution.

ARTICLE 16 – Additional or Deviating Provisions
16.1 Agreements under these terms are governed by Dutch law.
16.2 Any disputes arising from these terms will be settled by the competent court in the jurisdiction where the webshop is located.

Model Withdrawal Form
(Only fill in and return if you wish to cancel the contract.)

To: [support email address]
Name:
Address:
Postal code:
Email:
Phone number:

I/We () hereby inform () you that I/we () withdraw from my/our () contract for the sale of the following goods/provision of the following service (*):
– Ordered on (dd/mm/yyyy):
– Order number: #VRSNT_____
– Received on (dd/mm/yyyy):

Name of consumer(s):
Address of consumer(s):
Bank account number:

Signature of consumer(s) (only if this form is submitted on paper):
Date (dd/mm/yyyy):

(*) Delete as appropriate.